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Noticeboard

FLU

Please make an appointment if you are eligible for the Flu vaccine:

- aged 65 or over

- diabetic

- pregnant

- carer

- long term condition e.g asthma, COPD, chronic heart disease, chronic kidney disease, immunosuppressed

News on Dr’s

Dr Al-Obaidi has left the practice.

Dr Weir is on Maternity leave.

We are having difficulties recruiting new Dr’s.

Please bear with us during this difficult time.

Urgent care

You can no longer book an urgent appointment on the day at 8am.

Instead the Receptionist will take your details and the Dr will telephone you.

The Dr will then offer you an appointment if they think you need to be seen in person.

You may be offered an appointment at SUCCESS (Swindon Urgent Care Collaborative Emergencies Surgery Scheme).

SUCCESS is based at Moredon and Hermitage.

Children’s Clinics

Children aged 13 weeks to 18 years of age, can be seen at SEQOL’s Children’s Clinics, sited at the Moredon Medical Centre and at Carfax Health Enterprise.

Open from 8am to 8pm seven days a week by appointment.

Telephone 01793 646466 to book an appointment.

Children can also be seen at the Urgent Care Centre at GWH 24 hours a day.

Patient access to their GP record

Through SystmOne Online patients can make a request to be able to view their detailed patient record in coded form.

NHS England - List Maintenance Project 2015

Registration letters from NHS England – please respond if you get one.

The NHS is carrying out work in Bath, Gloucestershire, Swindon and Wiltshire to make sure the patient details on GP lists are accurate. Letters are being sent to some patients, but not all.

If you do receive a letter, please either confirm your details or submit any changes.

Electronic Prescription Service

This service gives you the option to 'nominate' the place you choose to get your medication from so that they can receive your prescriptions electronically. This could save you a trip to the surgery just to collect a prescription form - particularly if you have regular prescriptions.

Online booking appointments and requesting repeat prescriptions

It is now possible to book and cancel appointments and request repeat prescriptions online. Please collect a form from Reception to register. You will be asked for proof of identity.

Out of Hours

On weekdays between 6.30pm and 8.00am, and on weekends and bank holidays, access to Out of Hours services is now via NHS111 - please dial 111. After assessment of your symptoms you may be invited to attend the Out of Hours Centre which is at The Great Western Hospital site and is operated by SEQOL. 

Friends and Family Test

 We would like to hear about patients experience of our service:

 www.swindonfriendsandfamilytest.co.uk

 The 3 letter code for Great Western Surgery is gws

Appointments

Although we run an appointments system, some appointments do overrun and delays do sometimes occur. We appreciate that this may cause inconvenience at times. Please be patient; you may require the extra time one day.

Welcome to The Great Western Surgery

The Great Western Surgery was built in August 1990 and is an excellent purpose built cost rent premises located on the outskirts of Swindon town centre.

Our surgery gives us the luxury of being able to practice from a functional, and aesthetically pleasing building that has been further enhanced in March 2003 by the addition of upstairs accommodation.

We have good access to all major routes, with M4 junctions, east and west, between five and ten minutes travelling time from the surgery. A fifteen minute walk from the surgery will take you to the Swindon main line BR Station with frequent train services to all parts of the UK. Swindon is also well placed for Bath, Bristol and Oxford.

The beauty of the surrounding countryside of Wiltshire and the Cotswolds, with their many charming and historic villages, is never lost on the people be they visitors to the area or locals. We presently have a stable list size of approximately 5600 patients. Historically our practice population is drawn from all areas of the town, however, although we have adopted a flexible approach, we are finding it necessary to limit our intake of new patients to within a specific grid area of the town.

FLU

Please make an appointment if you are eligible for the Flu vaccine:

aged 65 or over; diabetic; pregnant; carer; long term condition e.g asthma, COPD, chronic heart disease, chronic kidney disease, immunosuppressed

***FUTURE CHANGES AT GREAT WESTERN SURGERY***

A LETTER TO THE PATIENTS FROM THE PARTNERS - 2nd September 2016.

 

Dear Patient,

 

It is with the greatest sadness that we have to inform you that from 31st December 2016 Dr Siu Fai Fan and Dr Angela Fan will be retiring as GP Partners from the Great Western Surgery. Our intention is to continue working at Great Western Surgery for the new provider and we are hopeful that this will be the case.

 

This has been an extremely difficult decision to make and we have thought long and hard about it. Due to a number of reasons, including difficulties with recruitment, and increasing workload pressures, independent partnership has become unsustainable.

 

From January 2017, the Great Western Surgery will be under the care of NHS England, who are currently in the process of finding an interim provider so that patient care and services will continue as before. From April 2018, a permanent provider will be in place. NHS England will be writing to you soon with further information.

 

We are extremely hopeful that the transition will be a smooth one, and please be reassured that patient care will not be affected. You are our number one priority.

 

We greatly value your support and understanding with this and it has been our absolute pleasure being your doctors over the years.

 

Yours sincerely

 

Dr Siu Fai Fan & Dr Angela Fan

GP Partners

A LETTER TO THE PATIENTS - FROM NHS ENGLAND.

Please find below some information from NHS England. They will be writing a letter to all patients in due course.

We would like to inform you about some future changes at Great Western Surgery. As you may be aware, Dr Siu fai Fan and Dr Angela Fan have decided they wish to retire as GP partners. This means that their contract to provide GP services at Great Western Surgery will end when they do this.

As the local NHS organisations responsible for the planning and buying of GP services, NHS England and Swindon Clinical Commissioning Group (CCG) are working together to find a long-term provider to run the surgery from April 2018 to ensure patients can continue to access the surgery.

On Wednesday 10 August 2016, they began a procurement process to find and appoint a new provider of GP services at Great Western Surgery. They are working with Healthwatch Swindon to ensure patients are involved in this search. You can find out more about the procurement process on Swindon CCG’s website.

 

 

You do not need to do anything: You do not need to do anything and registration with the practice will not be affected. All appointments, clinics, prescriptions and appropriate treatment will continue to be provided as usual.

NHS England and Swindon CCG will write to patients throughout the procurement process to keep you informed. The primary concern is for patients and ensuring continuity of care. The team at Great Western Surgery are working with NHS England and Swindon CCG to ensure there is a smooth transition between them and the identified long term provider.

 

More information about the procurement process

 

The procurement process also includes finding and appointing providers for a number of other GP services across several areas of Swindon. This is because:

 

  • As Swindon’s population continues to grow, they are seeking providers to deliver general practice services in the New Eastern Villages and Wichelstowe areas. 
  • Following lengthy discussions and consideration of a range of options, another GP practice in Swindon, Hermitage Surgery, has decided that they wish to end their contract. A new provider is therefore required to ensure their patients can continue to access the surgery.
  • Another practice, Carfax NHS Medical Centre, will reach the end of its contract on 31 March 2017. A provider is therefore required to ensure the ongoing provision of GP services at this practice too.

The new contracts for these services will go live over a phased period of time. Providers for the three existing practices will all be in place by April 2018.

 

By undertaking a joint procurement process, NHS England and Swindon CCG believe that they will be in a better position to secure long term providers of general practice services for the Swindon population that will offer equal access to high quality care.

 

 

Patient participation – join the procurement panel

 

To ensure the needs of local patients are considered in the procurement process, NHS England and Swindon CCG, working with Healthwatch Swindon, have recruited a number of patients to join the panel that will select the providers.

For more information about this procurement, please contact Healthwatch Swindon (email: info@healthwatchswindon.org.uk or telephone 01793 497777). Alternatively, please contact Swindon CCG on telephone 01793 683700 or by email at communications@swindonccg.nhs.uk.

Patient Participation at Great Western Surgery

If you are interested in representing the views of patients and working with the practice as it moves through this period of transition, consider joining the Patient Participation Group (PPG). Find out more about the Great Western Surgery PPG please ask at reception. The next meeting will be held on Monday 5th December at 6pm.

Who to contact If you have any queries please contact:

CQC inspection

On 30th August 2016 we had a further inspection by the CQC and we are pleased to announce that we have been re-rated as GOOD across all 4 areas.

Urgent care

You can no longer book an urgent appointment on the day at 8am.

Instead the Receptionist will take your details and the Dr will telephone you.

The Dr will then offer you an appointment if they think you need to be seen in person.

You may be offered an appointment at SUCCESS

(Swindon Urgent Care Collaborative Emergencies Surgery Scheme).

SUCCESS is based at Moredon and Hermitage.

Routine appointments can be booked as normal.

Other news

Unfortunately, due to shortage of nursing appointments we are no longer able to provide the following services:

  • Ear syringing. This service can be accessed at the Walk in Centre at Carfax Street.
  • Travel vaccination clinics. This service can be accessed at some local pharmacies, MASTA , or the travel clinic at The Great Western Hospital. Please enquire at reception if further information is required.

 

(Site updated 14/09/2016)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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